{"xsrfToken":"ad78fc245a545c7ac5c9dbb99f9e3f3940030a96_lout","branding":{"id":"22","key":"asd","name":"Application Support Desk","portalBaseUrl":"/servicedesk/customer/portal/22","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/22/2","theme":{"headerBGColor":"#dd6101","headerLinkColor":"#ffffff","headerLinkHoverColor":"#783706","headerLinkHoverBGColor":"#783706","headerBadgeColor":"#783706"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"DAS Request Portal ","userInitialAnnouncementHeader":"DAS Request Portal MOVED - https://help.das.io","userInitialAnnouncementMessageWiki":"<p>DAS Support Portal has Moved to <a href=\"https://help.das.io\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">help.das.io</a> - Effective 7/18/22</p>","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"DAS Request Portal ","announcementHeader":"DAS Request Portal MOVED - https://help.das.io","announcementMessage":"DAS Support Portal has Moved to [help.das.io|https://help.das.io] - Effective 7/18/22 ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dd6000","helpCenterTitleColor":"#fdfcfc","bannerMediaApiUrl":"https://api.media.atlassian.com/file/208d46c7-521e-4757-b8e5-3f423ed61a40/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODEyMTJjOS04YzEyLTQzYWQtYTYxZS1lYjZhZGE2MzQxM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwOGQ0NmM3LTUyMWUtNDc1Ny1iOGU1LTNmNDIzZWQ2MWE0MCI6WyJyZWFkIl19LCJleHAiOjE3NTIzMDUxNTAsIm5iZiI6MTc1MjMwNDU1MH0.7bcFzeDkn5d8o7VdOTU2PC9RIN1XUqbJ488s9DncQPg&client=981212c9-8c12-43ad-a61e-eb6ada63413b&height=300&mode=fit","bannerMediaApiFileId":"208d46c7-521e-4757-b8e5-3f423ed61a40","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"22","key":"asd","projectId":10670,"serviceDeskId":22,"name":"Application Support Desk","description":"<p>Welcome! You can raise a request for Application Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/22","reqTypes":[{"id":"340","name":"Access Request","descriptionHtml":"<p>To expedite your request, kindly complete all sections of this form thoroughly.</p>","callToAction":"Access Request","introHtml":"<p>Need access to an internal application? Submit a request here!</p>","icon":11178,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11178","groups":[71],"key":""},{"id":"358","name":"Agent Chat Messages Not Visible","descriptionHtml":"","callToAction":"Agent Chat Messages Not Visible","introHtml":"<p>This is used when reporting an issue with agents chat messages not visible to the visitor</p>","icon":11409,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11409","groups":[86],"key":""},{"id":"349","name":"Automatic Transfer Agent","descriptionHtml":"","callToAction":"Automatic Transfer Agent","introHtml":"<p>Automatic Transfer Agent</p>","icon":11140,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11140","groups":[86],"key":""},{"id":"350","name":"Clearing A Hung Chat","descriptionHtml":"","callToAction":"Clearing A Hung Chat","introHtml":"<p>Clearing A Hung Chat</p>","icon":11163,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11163","groups":[86],"key":""},{"id":"352","name":"Disabling Accounts","descriptionHtml":"","callToAction":"Disabling Accounts","introHtml":"<p>Disabling ETS Accounts</p>","icon":11300,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11300","groups":[86],"key":""},{"id":"284","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Have questions or need help on an issue, but unsure if it's a Bug? We will help you find out!</p>","icon":11323,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11323","groups":[71],"key":""},{"id":"357","name":"IP Blocking Request","descriptionHtml":"","callToAction":"IP Blocking Request","introHtml":"<p>This is for requests to block an IP address</p>","icon":11294,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11294","groups":[86],"key":""},{"id":"359","name":"Message Not Available In RocketChat","descriptionHtml":"","callToAction":"Message Not Available In RocketChat","introHtml":"<p>Use this when the message is not available in RocketChat</p>","icon":11309,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11309","groups":[86],"key":""},{"id":"353","name":"New Account Request","descriptionHtml":"","callToAction":"New Account Request","introHtml":"<p>New Account ETS Request</p>","icon":11299,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11299","groups":[86],"key":""},{"id":"287","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11327,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[71],"key":""},{"id":"356","name":"Request Outbound Inventory Feed","descriptionHtml":"","callToAction":"Request Outbound Inventory Feed","introHtml":"<p>Please use this request for all New feeds to be added to Central Inventory Management (CIM)</p>","icon":11147,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11147","groups":[71],"key":""},{"id":"351","name":"Setting ETS Lead Customers","descriptionHtml":"","callToAction":"Setting ETS Lead Customers","introHtml":"<p>Setting ETS Lead Customers</p>","icon":11302,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11302","groups":[86],"key":""},{"id":"307","name":"Inventory Support","descriptionHtml":"<p>Please add as much detail as possible to help speed up the resolution.</p>","callToAction":"Inventory Support","introHtml":"<p>Do you have an issue with an existing feed or need an adjustment done? This is where you want to report it!</p>","icon":11332,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""},{"id":"355","name":"IP Blocking Request","descriptionHtml":"<p>Use this form to request when an IP needs to be blocked</p>","callToAction":"IP Blocking Request","introHtml":"<p>Use this form to request an IP is blocked</p>","icon":11294,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11294","groups":[],"key":""},{"id":"309","name":"Request Inbound Inventory Feed","descriptionHtml":"","callToAction":"Request Inbound Inventory Feed","introHtml":"<p>Please use this request for all New feeds to be added to Central Inventory Management (CIM)</p>","icon":11170,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11170","groups":[],"key":""},{"id":"288","name":"Suggest a new feature or enhancement","descriptionHtml":"","callToAction":"Suggest a new feature or enhancement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11317,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11317","groups":[],"key":""},{"id":"341","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>Tasks that need to be completed.</p>","icon":11302,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11302","groups":[],"key":""}],"reqGroups":[{"id":71,"name":"DAS Technology Support"},{"id":86,"name":"Engage To Sell Support"}],"orderMapping":{"71":[340,284,287,356],"86":[359,358,357,349,350,351,352,353],"87":[288]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":22,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODEyMTJjOS04YzEyLTQzYWQtYTYxZS1lYjZhZGE2MzQxM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDY3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzMDU3NTAsIm5iZiI6MTc1MjMwNDU1MH0.WPYBJxlk4ONaiaoCcRSs4xUvl4rD1xMBssO7C2qvqqQ","targetCollection":"upload-project-10670","endpointUrl":"https://api.media.atlassian.com","clientId":"981212c9-8c12-43ad-a61e-eb6ada63413b","tokenDurationInMins":20}},"reqCreate":{"id":287,"projectId":10670,"issueType":{"id":"10003","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":11327,"iconUrl":"https://digitalairstrike.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11018","fieldConfigId":"11580","label":"Client name?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10973","fieldConfigId":"11525","label":"Product","description":"Please select the Product from the drop down","descriptionHtml":"<p>Please select the Product from the drop down</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10444","label":"BestRide","selected":false,"children":[]},{"value":"10526","label":"CDXP","selected":false,"children":[]},{"value":"10445","label":"Credit Logix","selected":false,"children":[]},{"value":"10527","label":"DDE","selected":false,"children":[]},{"value":"10564","label":"Engage To Sell","selected":false,"children":[]},{"value":"10665","label":"Inventory Solutions","selected":false,"children":[]},{"value":"10446","label":"LotVantage","selected":false,"children":[]},{"value":"10447","label":"Media Logix","selected":false,"children":[]},{"value":"10451","label":"Other","selected":false,"children":[]},{"value":"10449","label":"Response Logix","selected":false,"children":[]},{"value":"10448","label":"Response Path","selected":false,"children":[]},{"value":"10514","label":"Sales Boost","selected":false,"children":[]},{"value":"10450","label":"Social Logix","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Issue summary","description":"Briefly describe the issue and please include client name.","descriptionHtml":"<p>Briefly describe the issue and please include client name.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please add as much detail as possible including troubleshooting steps. This help cut down on unnecessary communications.","descriptionHtml":"<p>Please add as much detail as possible including troubleshooting steps. This help cut down on unnecessary communications.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10975","fieldConfigId":"11527","label":"Replication steps","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10834","fieldConfigId":"11240","label":"Expected Behavior","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10976","fieldConfigId":"11528","label":"Who is affected by this?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10456","label":"External User","selected":false,"children":[]},{"value":"10455","label":"Internal User","selected":false,"children":[]},{"value":"10524","label":"Both","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_11082","fieldConfigId":"11670","label":"Who discovered the issue?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10559","label":"External","selected":false,"children":[]},{"value":"10560","label":"Internal","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]},{"value":"10003","label":"None","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/22/create/287","requestValidateBaseUrl":"/servicedesk/customer/portal/22/validate/287","calendarParams":{"firstDay":0,"date":"2025-07-12T00:15:50-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ODEyMTJjOS04YzEyLTQzYWQtYTYxZS1lYjZhZGE2MzQxM2IiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDY3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzMDU3NTAsIm5iZiI6MTc1MjMwNDU1MH0.WPYBJxlk4ONaiaoCcRSs4xUvl4rD1xMBssO7C2qvqqQ","targetCollection":"upload-project-10670","endpointUrl":"https://api.media.atlassian.com","clientId":"981212c9-8c12-43ad-a61e-eb6ada63413b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}